When users never use the features they asked for

Austin Z. Henley learned the hard way that users mean what they say, but what they say shouldn’t be taken at just face value. As an intern at Microsoft, he was assigned to a team that aimed to create an automated code reviewer that would give feedback on developer’s code. However, he hit many bumps along the way, the first of which being the fact that nobody wanted to use his tool because it disrupted workflow, despite it being the solution to his users’ problems. Read full article here


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