When Apps Get Worse

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Why do our favourite apps seemingly get clunkier and more frustrating to use with each update? Tim Bray speculates it’s because product managers are chasing after that fabled UX (user experience) breakthrough that will get them recognition and promotions, but it doesn’t usually pan out when their apps are used by millions of people. He says if businesses took customer retraining into account when estimating the cost of their proposed UX changes, we might see less (but more meaningful) UX changes to apps.
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